Rental Terms

Chillez Recovery (Daniel Baines and William Preston trading as Chillez Recovery), 17 Jesmond Park West, Newcastle Upon Tyne, NE77BU. Contact: chillezpod@gmail.com · WhatsApp: +447495148699.

These terms apply to every sauna and cold plunge rental. By booking, you agree to them. We'll also ask you to sign a copy when we deliver.

1. Booking and payment

• You pay the full rental price when you book online.
• A refundable security deposit of £[550] is charged at the same time.
• Your booking is confirmed when you receive our confirmation email.
• The person booking must be 18 or over and present at delivery.

2. Hire periods, delivery and collection

• Rentals are for 7, 14 or 28 days.
• We deliver and collect on Fridays and Sundays only. If you select another start date, we'll contact you to move it to the nearest Friday or Sunday.
• We'll agree a delivery and collection time slot with you in advance.
• Delivery, set-up and collection are free within 25 miles of Newcastle upon Tyne. 
• Someone aged 18+ must be there at delivery for a safety walkthrough. The equipment must be accessible for collection at the agreed time. If we can't collect it, a charge of £100 per extra day may apply.

3. Your space

• Flat, level ground of at least [3 × 3] metres.
  
• The sauna must be at least [3] metres from buildings, fences, sheds and overhanging trees, because it is wood-fired.
• If you've added the cold plunge, you'll need an outdoor tap or hosepipe to fill it.
• If the space isn't suitable on the day, we may be unable to set up. See section 8.

4. Safe use (please read)

Do not use the sauna or cold plunge if you:

• have high or low blood pressure, or any heart or circulatory condition
• have epilepsy or diabetes
• are pregnant
• are prone to dizziness or fainting.

If you have any other medical condition, check with your GP before using it.

• Someone aged over 16 must supervise whenever the sauna or plunge is in use. Parents or guardians are responsible for children under 16.
• No one under the influence of alcohol or drugs may use the equipment.
• No food or drink in the cold plunge.
• Follow the instructions we give you at set-up, and the manufacturer's guidelines, at all times.
• Check the equipment before use each day for damage or hazards, and record it on the daily check sheet we provide. If anything looks wrong, stop using it and contact us.
• Don't use the equipment in bad weather, especially strong winds or storms.

5. Fire safety (wood-fired sauna)

• Never leave the stove unattended while it is lit.
• Only burn the dry logs we supply or kiln-dried hardwood. Never use accelerants, treated wood or rubbish.
• Keep a bucket of water nearby and keep children and pets away from the stove and chimney.
• Let the stove burn out fully before leaving it. Don't empty the ash; we'll deal with it at collection.
• Store spare logs and firelighters away from the stove.

6. Looking after the equipment

• You're responsible for the equipment from delivery until we collect it.
• Don't move, take apart, modify or lend the equipment to anyone else.
• Tell us straight away about any damage, fault or loss.
• Loss, theft or damage beyond normal wear and tear will be deducted from your security deposit. If the cost of repair or replacement is more than the deposit, you agree to pay the difference.

7. Your security deposit

• We inspect the equipment at collection.
• Your deposit is refunded within [5] working days of collection, minus any costs under section 6.
• If we make a deduction, we'll tell you what it's for and send photos.

8. Cancellations and changes

• Cancelling [14]+ days before delivery: full refund.
• [7–13] days before: [50]% of the rental price refunded.
• Less than [7] days before: no refund of the rental price.
• Your security deposit is always refunded in full if you cancel.
• You can move your dates once at no charge, if you ask at least [7] days before delivery and the new dates are available.
• If we have to cancel (for example, because of equipment failure or severe weather making delivery unsafe), we'll offer new dates or a full refund, including your deposit.
• If we can't set up because the space doesn't meet section 3, the cancellation terms above apply.

9. Extensions 

Want it longer? Message us before your collection date. Extensions depend on availability and are charged at our current rates.

10. Liability

• We hold £5m public and products liability insurance.
• We're not responsible for injury, loss or damage caused by not following these terms, the safety rules or our instructions.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that cannot be limited by law.

11. General

• We use your details only to manage your booking. See our Privacy Policy.
• These terms are governed by the laws of England and Wales.

Last updated: 12 november, 2026